Frequently Asked Questions

How long does it take to remove the existing frames and install new windows & doors?

A average 2-4 bed house usually takes between 2 -3 days. (usually between Monday – Friday 8.30am- 5.00pm)

How do I go about getting a quotation ?

Contact myself by telephone or email and I will arrange a convenient time to visit you at home. On arrival I will take a rough measurement of the work you want undertaken and discuss what style of windows, doors or roofline etc you require.

How long will it take to receive my quotation and how ?

I aim to get your quote back to you within 1-2 days. I will either call or send your quotation by text… whatever you prefer.

What happens if am happy with your quotation and want to go ahead with the job?

If you are happy with the quotation, I will revisit and take the correct measurements, complete the paperwork and book a convenient date for the installation – yes that simple !

Do I have the right to cancel ?

Yes, all customer have the right to cancel as long as it’s within the 7 day cool off period of signing the contract. Don’t worry all Fensa registered business should offer this as standard. This is to protect myself and you the customer. Although not like some horror stories I’ve heard, I’ll never ask you to sign a contact on the first visit, only when we have agreed a price that you’re happy with and you will never be pressured to do so !

Will my windows, doors or roofline have a guarantee?

All windows, doors and roofline come with a 10 years guarantee, providing the fault isn’t due to neglect, misuse or storm damage.

What energy efficiency rating do you use ?

What energy efficiency rating do you use ?

What is the profile of the frames ?

We use profile 22 which is BBA approved.

Do I have to have double glazing?

Yes, unless the building is a historic building and you must replace the windows to match the existing frames, to comply with planning regulations.

Will I have a fire exit upstairs?

Yes, all homes should have a fire exit in the unlikely event of a fire. We advise that once your new windows have been installed to familiarise your family with the emergency escape route. (it’s best to be cautious!)

What is Fensa and what does it stand for ?

Fensa stands Fenestration Self-Assessment Scheme. The Government encouraged Fensa to be set up by the Glass and Glazing Federation (GGF) and other industry bodies in response to Building Regulations for double glazing companies in England and Wales. So that replacement windows, and doors in homes comply with current thermal performance and Building regulations. Fensa enables companies that install replacement windows and doors to self-certify compliance under these Building Regulations , therefore its important you choose a company that’s Fensa registered. Fensa assess my work to ensure my work is compliant with regulations. If you home had windows installed after April 2002, you will have to provide proof of Fensa registration when you come to sell your home, this enables potential buyers to see the energy performance rating and most importantly meets building regulations.

How do i maintain my windows, doors and roofline ?

Maintenance of materials, It is recommended that all UPVC frames/fascias/soffits/boards/guttering, should be cleaned at three monthly intervals after installation.

Where are you located?

We are a Liverpool based company, we have been trading in Liverpool for the last 15 years in Liverpool and the surrounding areas.